Join Ascom as a Customer Care Manager – Lead with Purpose, Deliver with Impact
At Ascom, we’re transforming the way healthcare and enterprise environments communicate. Our mission-critical solutions connect people, systems, and devices — and now, we’re looking for a Customer Care Manager to lead our support operations and elevate customer experience across the UK.
This is your opportunity to shape a high-performing support team, drive operational excellence, and be the voice of Ascom for our strategic clients.
Your Mission at Ascom
- Lead & Inspire: Build and develop a high-performing Customer Care team, fostering a culture of “customer first” and urgency.
- Operational Excellence: Manage day-to-day support operations for strategic accounts, ensuring quality, productivity, and predictability.
- Customer Advocacy: Be the “how-to” voice of Ascom, guiding clients through solutions and ensuring their goals are met.
- Cross-Functional Collaboration: Work closely with R&D, sales, marketing, product management, legal, and operations to champion customer interests.
- Performance Management: Drive KPIs across CSAT, lead time, and operational efficiency. Use data-driven insights to continuously improve.
- Strategic Escalation: Own customer satisfaction and escalation paths, ensuring swift resolution and long-term trust.
- Global Alignment: Implement global processes and initiatives locally, ensuring consistency and excellence in service delivery.
- Financial Stewardship: Manage budgets, optimize costs, and deliver on financial targets for the Customer Care function.
What You Bring to Ascom
- Master’s or Bachelor’s degree in Business Economics or Technical Management
- ITIL certification
- 3–5 years’ experience in a management role within After Sales Services or B2B project environments
- Proven track record in financial management, budgeting, and KPI delivery
- Strong understanding of support processes, tools, and customer service methodologies
- Financial literacy in project cost control and margin optimization
- Passion for building teams and driving customer satisfaction
Why Ascom?
At Ascom, we don’t just support customers — we empower them. You’ll be part of a global team that values innovation, collaboration, and excellence. We offer:
- A competitive salary and benefits package
- Opportunities for leadership development and career growth
- A chance to make a real impact in healthcare and enterprise environments
- A culture that values your voice and your vision
Ready to Lead the Future of Customer Care?
Apply now and become a key player in Ascom’s journey to build a world-class support organisation.
