TeleRay Virtual Care and Ascom Telligence Nurse Call Partner to Integrate Solutions in Support of Smart Room Initiatives

 TeleRay, a provider of integrated virtual care, telehealth, radiology, and clinical-collaboration technology, and Ascom, a leader in clinical workflow solutions, today announced the integration of TeleRay’s virtual care and telesitting platform with the Ascom Telligence® Nurse Call system. The integration connects TeleRay’s virtual care workflows with unified communications allowing virtual nurses, telesitters and bedside nurses to coordinate patient interactions through an establish nurse call workflow.

Unlocking Value Through Integrated Solutions

As hospitals expand virtual care, clinicians need more than a video connection. They need the ability to communicate with patients and bedside teams, access relevant clinical information, and escalate patient needs through established hospital workflows.

“Virtual care should not require clinicians to choose between seeing the patient, reviewing clinical data, communicating with the care team, or engaging the family,” said Timothy Kelley, CSO of TeleRay. “TeleRay puts the authorized people, patient information, images, and communication tools together in one virtual-care experience. Our integration with Ascom supports a smarter patient room and enables virtual and bedside teams to work as one connected care team.”

TeleRay Enables a Connected Virtual-Care Environment

Unlike conventional video-only platforms, TeleRay lets authorized clinicians incorporate medical images from PACS, laboratory information, results, reports, and other patient information into a live virtual consultation. This capability allows virtual nurses, physicians, specialists, patients, family members, and other caregivers to participate in more meaningful face-to-face discussions with relevant clinical context available in real time.

Ascom Telligence: Bringing Communication, Safety, and Workflows Together

The room of the future is not simply a room with a camera or a call button. It is a connected point of care where the patient, family, and care team can come together in a purposeful workflow.

Ascom Telligence, part of the Ascom Healthcare Platform, is a modular, configurable, and scalable nurse-call platform that captures and shares information from multiple sources, supports patient-caregiver communication, and integrates with clinical systems and devices. It supports the smart hospital room by providing a foundation for advancing patient-room communication and workflow orchestration.

Through the TeleRay–Ascom integration, hospitals can pursue connected-care workflows that bring virtual-care and patient-observation activity to the patient-room. This configurable solution can support a variety of workflows to:

• Connect virtual nurses, telesitters, and patient observers with bedside staff through a coordinated communication workflow.
• Enable more timely notification, escalation, and response when patient needs or safety concerns are identified remotely.
• Provide virtual-care teams with access to more clinically relevant context during patient interactions, including authorized images, labs, results, and reports.
• Reduce manual call relays and technology switching between virtual-care, nurse-call, and clinical communication systems.
• Support patient and family engagement during care-plan discussions, discharge preparation, image review, and clinical consultations.
• Extend a hospital’s technology foundation for patient safety, virtual nursing, smart-room, alarm-management, and digital-transformation initiatives.

“Together with TeleRay, we’re bringing together caregivers, data, and the communication tools needed for seamless virtual and on site clinical collaboration,” said David Gutillo, Director of Healthcare Solutions, Ascom Americas. “In the room of the future, hospitals can transform patient encounters into a more connected, informed, and responsive care experience.”